E-mail BuzzWorks

1. I have just placed an order through your shopping cart, how soon can I expect to receive my items?
It is our policy that all orders ship in 24-48 hours, however there is always the possibility that your order can be delayed due to unforseen circumstances. If your order will not ship as promised, we will email you immediately and provide a shipping date.

2. What methods of payment do you accept?
We accept most major credit cards, electronic check, funds transfer and Paypal balance through Paypal.com using our shopping cart.

PLEASE NOTE: PAYPAL HAS RECENTLY CHANGED THEIR POLICY -- YOU ARE NO LONGER REQUIRED TO OPEN A PAYPAL ACCOUNT TO SEND FUNDS.

When using the shopping cart, you will add your items and proceed to checkout. At that time you will enter your email address, payment and shipping information. Paypal will then give you the OPTION of opening an account. (Using Paypal assists us in keeping our costs down so that we may offer our quality items at prices anyone can afford.)

In addition to accepting online payments, we will also gladly accept checks, money orders and well-concealed cash. Simply print your order using our order form OR LEGIBLY WRITE your order on a separate sheet of paper and forward with payment to:

Buzz-Works
500 Dover Center Rd
Cleveland, Ohio 44140

If mailing your order, please provide a phone number or valid email address in addition to your shipping information. There is a $30.00 fee for all checks returned unpaid. No exceptions. If you are sending cash, DO SO AT YOUR OWN RISK. It is HIGHLY RECOMMENDED that you send cash via certified or registered mail. We will in no way be responsible for cash payments which never arrive.

3. Do you have a catalog?
Yes. We do publish a catalog with our items, prices, order and contact information. Our main catalogs are printed annually in September with updates throughout the year. To request a catalog, or to be added to our mailing list, please email us or write to:

Buzz-works
500 Dover Center Rd
Cleveland, Ohio 44140.

4. I would like to carry your items in my retail store. Do you offer your items wholesale?
We do offer a wholesale discount to retailers. At this time, our wholesale site is under construction. To receive wholesale information write or email us for a catalog or with your order with a price request. Minimum order, prepayment and merchant verification restrictions apply.

Please email your order and preferred method of shipment (if any) for a shipping quote.

5. Do you offer the sculpture unpainted?
We do offer all of our sculpture items unpainted. Please email for more information. In addition,we are now offering ready to paint models . There will be more models to come in the near future. Check back often.

6. Your items are very inexpensive. I am concerned as to the quality of the item I will receive.
When Buzz first began Buzz-works, it was his desire to offer quality, original items that everyone could afford. We understand that it is difficult to know the quality of an item, especially items such as our sculpture, when shopping online. For those of you with questions......

Each and every sculpture is a substantial and detailed work of art; some weighing in excess of 3 pounds. Each and every sculpture we carry is individually hand-crafted, hand-painted (where applicable) and inspected for quality. Most of our sculpture is cast in Ultracal 30, a material much like plaster but more durable. Some items, such as the Zombie Bust, Zombie Bust Model, Grave Zombie Model Kit to name a few, are cast in Solid Resin. When an item is produced in anything other than Ultracal 30, it is noted in the product description.

When possible we provide images from multiple views and measurements including profile height. If at any time you have questions about an item, or would like to request additional images / measurements from a particular view, please email us and we will make every effort to accommodate your request.

**Note: Our sculpture is crafted for indoor use only. Direct exposure to the elements will compromise an untreated item.

7. I am purchasing items as a gift. Will you ship directly to the recipient?
If requested, we will ship your order to a gift recipient. Please note your request in your order.

8. Do you offer Gift Certificates?
We offer gift certificates in denominations of $10.00 and up with your choice of mail or email delivery. Please email for details.

9. I am interested in purchasing one of your models and would like it painted a particular color. Do you offer customized painting?
You may request custom painting on our sculpture via email. Detailed custom painting is done by our Master Painter Ed Cole. The price of this service will vary depending upon the item and painting requested and is determined by Ed. For information, please email the item (s) you are requesting painted, and the details of how you wish for your item to be painted. Remember, the more detailed your request, the more expensive your painting will be.

10. For all customers: Quality and Customer Service are of the upmost importance.
If you have placed an order and do not receive confirmation or an email reply from us within 12 hours (online) or 7 days (mail order) of placing your order, PLEASE CONTACT US.

We email every customer with confirmation of items ordered and address immediately upon notification of the order. If you have not received a reply in the time stated, we may not have received the order.

Do you still have questions? Would you like to be added to our mailing list? Please feel free to email us anytime at

E-mail BuzzWorks